BPO, short for Business Process Outsourcing, is a type of outsourcing where a company decides to commission some of their business processes to specialist companies, which provide services in a given area.

BPO are services which are fit to the needs of a company which is rapidly evolving. The outsourcing of processes which are not related to the main business activities (aka, “back-office” processes) allows companies to reduce costs, enables time savings for key managers, allowing them to focus on market expansion and development.

Meritoros BPO offers outsourcing services for accounting, HR & Payroll, analysis and optimization of back-office processes, and finally IT and digital transformation.

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PN-EN ISO 9001:2015
PN-EN ISO/IEC 27001:2017-06

Why use BPO services?

Cost effectiveness

The outsourcing of business processes allows significant reductions of operational costs. Meritoros can deliver high quality services, eliminating the need to hire internal experts. Thanks to modern technologies and the great scale of our operations, our clients’ savings can reach 20% or more when compared to supporting the processes internally.

Time savings and process improvements

By transferring the responsibility for certain back-office process, the Board and key company managers can focus on market expansion and strategic management of the company.

Flexibility and scalability of operations

Our services are particularly valuable for dynamically scaling businesses, both those experiencing rapid growth and those reorganizing their operations. Flexibility and a personalized approach allow us to quickly adapt to changing client needs and support them on the path to scaling their organization.

Advanced technologies

We implement modern technologies in order to guarantee speed, precision and security in the area of BPO, and a digital-first approach. Our systems are integrated with the latest solutions. which allows us to efficiently support even the most complex processes.

Data security

We understand how important our clients’ data is. We guarantee the highest level of security, which is confirmed by our ISO PN-EN ISO/IEC 27001:2017-06 certification, as well as our internal security policies.

High quality

The quality of services provided has been confirmed by the certificate of the Quality Management System according to PN-EN ISO 9001:2015.

Qualified personnel

Working with Meritoros means that our clients have access to highly qualified specialists, with great experience and professionalism. Our team effectively organizes its work and improves the company’s processes. The quality of the provided services is confirmed by the Quality Management System certificate PN-EN ISO 9001:2015.

Experience working with industry leaders

We’ve successfully supported many medium and large businesses which are leaders in their industries – in Poland and abroad, publicly traded companies, and the largest companies in Poland (i.e. “Blue Chips”).

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BPO benefits by example

Working with Meritoros provides cost reductions for the back-office functions, and improves cash-flow in millions of złoty.

Below is an example of the benefits for a large client in the manufacturing industry:

  • Manufacturing company: 300 employees
  • 300 mln zł yearly turnover
  • 40 people hired in the back-office
  • 30% back-office cost reduction = 96 000 zł monthly
  • Yearly savings for the client: 1 152 000 zł (Cost reductions over 12 months)
  • Cash-flow improvements: 10 000 000 zł in the first year, another
    10 000 000 zł in the second and third.

a) reducing document circulation [company revenue – issuing sales invoice] – twice as fast
b) reduction in overdue obligations – 30% reduction

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Take advantage of our experience and schedule a call with one of our specialists

Meritoros has the trust of numerous clients thanks to our professionalism, effectiveness and engagement in providing the highest quality services. Allow us to become your strategic partner, supporting your business’s expansion, and simultaneously enabling you to save time and resources.

Contact us in order to find out how we can tailor our services to the individual needs of your company. With us, your business will become even more effective and competitive!

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