Back-office process analysis

The analysis of back-office processes is a extensive grading of the effectiveness and cost levels of the supporting areas in a company.

Scope of services

The efficiency analysis encompasses processes such as: accounting, HR & payroll, controlling, administration, document workflow, collections and IT. On this basis we define recommendations for process and organizational improvements. An important element is optimizing the document workflow model and defining specific initiatives to increase quality, security, and reduce a company’s operational costs.

In scope of the back-office process analysis we offer our clients:

  • back-office process efficiency analysis,
  • process and organizational improvements,
  • managing projects and programs,
  • optimizing business processes,
  • improving document workflow models,
  • company cost reductions.
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What makes process analysis worth it?

  • Objective efficiency analysis

Our qualified team focuses on finding areas where processes are ineffective, using an objective and proven tool for process analysis, as well as our great experience in the area.

  • Cost effectiveness

Process analysis is the entry point to process optimization and cost savings. Thanks to implementing the recommended changes and latest technologies, savings can reach 20-30% or more.

  • High quality of services

Meritoros is a team of over 140 qualified and experienced specialists, who work with medium and large clients from many industries. The quality of Meritoros’ services is confirmed by the PN-EN ISO 9001:2015 certificate for Quality Management Systems.

  • Innovative technologies

Process analysis also includes the area of IT and is often the entry point for implementing the latest IT solutions. We implement the newest technologies, such as Robotic Process Automation and AI, to enable our clients to have full control over the business and access to current reports and analyses.

  • Data security thanks to the ISO PN-EN ISO/IEC 27001:2017-06 certificate

We take extra care to secure our computer systems and protect sensitive data.

  • Possibility of outsourcing chosen processes (“non-core” processes)

The analysis is a good starting point not only to further process optimization, but also to objectively evaluating which processes should remain in-house, and which could be worth outsourcing. The resulting risk/benefit analysis should be used for this.

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